Shipping policy

SHIPPING POLICY

Last Updated: 8/8/2024

Shipping Destinations

Totonoiks is proud to offer worldwide shipping. We ship our products to the following destinations:

• New Zealand

• United States

• Global (all other countries)

Processing Time

Orders are processed within 2-3 New Zealand business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

New Zealand:

• Standard Shipping: Free (3-5 business days)

• Express Shipping: NZD $15 (1-2 business days)

United States:

• Standard Shipping: Free for orders over USD $50 (5-7 business days)

• Standard Shipping: USD $5 for orders under USD $50 (5-7 business days)

• Express Shipping: USD $15 (2-4 business days)

Global:

• Standard Shipping: Free for orders over USD $100 (7-14 business days)

• Standard Shipping: USD $20 for orders under USD $100 (7-14 business days)

• Express Shipping: USD $35 (4-7 business days)

*Note: Delivery times are estimates and may vary depending on the destination and other factors beyond our control.

Order Tracking

Once your order has shipped, you will receive an email notification with tracking information. You can track your order using the link provided in the email.

Customs, Duties, and Taxes

Totonoiks is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Totonoiks is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Missing or Lost Packages

If your package is marked as delivered but you have not received it, please follow these steps:

1. Check with neighbors and other household members to see if the package was received on your behalf.

2. Contact the shipping carrier for more information about the delivery.

3. If you are still unable to locate the package, contact us at [hello@totoniks.com] for further assistance.

Returns and Refunds

For information on returns and refunds, please refer to our return policy.

Contact Us

If you have any questions or concerns about your order, please contact us at [hello@totoniks.com].

Feel free to adjust this policy to better fit the specific details and requirements of Totoniks.